Grievance Redressal Policy

 Circular Grievance Redressal Policy for Students, Faculty, and Staff.

CIRCULAR

Any Educational organization’s success parallels its staff and students’ satisfaction. In line with it, with the approval of the Management, we are hereby introducing the revised Grievance Redressal Mechanism (Grievance & Redressal Policy Attached) for the students and staff members. This policy will reasonably consider all types of grievances of its staff/students and for its speedy redressal. It seeks to provide an organizational framework to resolve the grievances of staff & students. It establishes structured interactions with Students and staff to elicit information about academic and administrative processes on their expectations

What is a Grievance?

A grievance may be any kind of discontent or dissatisfaction or negative perception, whether expressed or not, arising out of anything connected with college that a student or staff thinks, or even fools, is unfair, unjust, or inequitable. Any grievance /Grievance relating to sexual harassment will not be covered under these rules as there is a separate mechanism for addressing such matters by the Woman Anti-Harasament Cell.

Please note: While this platform allows all staff members to voice their concerns in an open manner &is Imperative that the complainant exercises due diligence and care in deciding what he/she would quality as a grievance that is serious enough to deserve the attention of this committee comprising of senior administrators and faculty of the university.

Constitution of the Grievance Redressal Cue (ORC).

1. Director (Chairperson)

2. Three to Four Sr. faculty members, preferably one from every Department
3. Administrative Officer

Procedure for filing the formal Grievance/grievance:

1. Any student or staff may register a Grievance,

2. The Grievance should be registered through an online form
3. The students may feel free to drop the writing (can be anonymous if required) in the grievance

suggestion box.

Process for addressing the Grievance: 1. Upon receipt of the Grievance, the online will send a response to the complainant